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Refund & Cancellation Policy

Effective Date: 29 May 2026

Dual Jurisdiction: Kısa Digital LTD is operated by two distinct legal entities. UK and international Customers contract with Kisa Digital LTD; Türkiye-resident Customers contract with Serkan Kısa (Sole Proprietorship). This page contains the refund policies of both entities.

Sellers

The Kısa Digital LTD platform is operated by two distinct legal entities. Depending on the Customer's country of residence, the sale is concluded with one of the following:

Jurisdiction Seller Governing Law
Republic of Türkiye Serkan Kısa (Sole Proprietorship) Law No. 6502 on Consumer Protection + Distance Contracts Regulation (Türkiye)
United Kingdom and international Kisa Digital LTD (UK) Consumer Rights Act 2015 + Consumer Contracts Regulations 2013 (UK)

UK Seller — Kisa Digital LTD

  • Company Name: Kisa Digital LTD
  • Company Number (Companies House): 17087896
  • VAT Number: [To be filled — if VAT registered]
  • Registered Office: Office 17814, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom
  • Email: hello@kisadigital.com
  • Phone: +90 850 307 6920
  • Governing Law: England and Wales

Türkiye Seller — Serkan Kısa (Sole Proprietorship)

  • Trade Name: Serkan Kısa — Şahıs Şirketi (Sole Proprietorship)
  • Owner / Authorised Person: Serkan Kısa
  • Tax Office: Ataşehir Vergi Dairesi
  • Tax Number: 5581289828
  • Address: Atatürk Mah. Ertuğrul Gazi Sok. Metropol İstanbul Sitesi C1 Blok Kat 25, No:376, Ataşehir/İstanbul, Türkiye
  • Email: hello@kisadigital.com
  • Phone: +90 850 307 6920

Common Principles — Applicable to All Customers

C.1. Digital Product Nature

Every product and service on the Kısa Digital LTD platform is digital in nature. Under both jurisdictions, statutory exceptions exclude the standard 14-day right of withdrawal. Detailed legal basis is in Sections A and B of the Sales Contract.

C.2. Quality and Performance Guarantee

Despite the exclusion of the cooling-off right, both Sellers commit to service quality and offer full or pro-rated refunds in performance-failure scenarios.

C.3. Wallet Top-Ups — Non-Refundable (Both Jurisdictions)

Important: Funds you add to your on-site account balance cannot be refunded, regardless of the payment method used to top up. This rule applies to all of the following payment methods and to both Sellers:
  • Bank transfer / EFT
  • Credit card (Visa, MasterCard, AmEx, etc.)
  • Debit card
  • Prepaid card
  • Digital wallets and other integrated payment providers

C.3.1. A wallet top-up is a one-way transaction; usable only inside the platform.

C.3.2. Refunds for products/services due to performance failure are credited to the on-site balance (even if the original payment was bank transfer).

C.3.3. The balance remains in the Customer's account indefinitely. If the account is deleted, the balance is forfeited.

C.4. Filing a Refund Request

Email: hello@kisadigital.com — Subject: "Refund Request - [Order No]"

Include: Order number, product/service name, reason, evidence, bank details (for bank/card refunds).

C.5. Refund Process

  1. Reviewed within 1-3 business days.
  2. Approved refunds issued within 14 days.
  3. Same payment method, same currency.

C.6. Pro-Rata Refund Formula

Refund Amount = (Missing Units / Promised Units) × Amount Paid

SECTION A — United Kingdom Refund Policy

Seller: Kisa Digital LTD (UK) — Governing Law: England and Wales

A.1. Refundable Situations

  • Non-Delivery: Full refund.
  • Short Delivery: 130 backlinks promised, 100 delivered → pro-rata refund or completion.
  • Excessive Delay: Over 50% delay → full refund.
  • Quality Mismatch: DA, content type/quantity mismatch → pro-rata refund.
  • Technical Access Failure: Unresolved within 48h → full refund.
  • Cancellation Before Service Activation: Full refund.

A.2. Non-Refundable Situations

  • Product/service delivered to order specifications.
  • Outside-Seller-control reasons (Google algorithm updates, platform rule changes).
  • Customer's late provision of required input.
  • Subjective reasons (e.g. "I didn't like it").

A.3. Dispute Resolution

Laws of England and Wales apply. Disputes via EU ODR platform, Trading Standards, or small claims (under £10,000) before the competent court.

SECTION B — Türkiye Refund Policy

Seller: Serkan Kısa (Sole Proprietorship) — Governing Law: Türkiye

B.1. Refundable Situations

  • Non-Delivery: Full refund.
  • Short Delivery: Pro-rata refund or completion.
  • Excessive Delay: Over 50% delay → full refund.
  • Quality Mismatch: Pro-rata refund.
  • Technical Access Failure: Unresolved within 48h → full refund.
  • Cancellation Before Service Activation: Full refund.

B.2. Non-Refundable Situations

  • Product/service delivered to order specifications.
  • Outside-Seller-control reasons.
  • Late Customer input.
  • Subjective reasons.

B.3. Dispute Resolution

Türkish law applies. Disputes up to the annual Consumer Arbitration Committee threshold are decided by the Consumer Arbitration Committee at the Customer's place of residence; larger disputes by the Consumer Court.

Contact

  • Email: hello@kisadigital.com
  • Phone: +90 850 307 6920
  • Response Time: within 24 hours